Returns & Exchange Policy

At Resin Store Surat, we strive to ensure your home art supplies arrive in perfect condition, offering a 7-day return window for unused items in their original packaging. Please note that custom-mixed resins and opened chemical pigments are ineligible for return due to safety and quality standards.

Return Process

• 1.
  Initiate Request

  Contact our Surat-based support team via email or WhatsApp with your order ID and photos of the items you wish to return.

• 2.
  Quality Review

  Our team will review your request within 24-48 hours to ensure the resin products haven't been opened or compromised.

• 3.
  Secure Packaging

  Carefully pack the items back into their original box to prevent leakage or damage during the transit back to our warehouse.

• 4.
  Refund Processing

  Once the return is received and inspected, we will process your refund to your original payment method within 5-7 business days.